At FIZNEX, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what data we collect when you visit our website or work with us, how we use that data, and your rights under data protection laws including GDPR (EU), CCPA (California), and other applicable regulations. If you have any questions or want to exercise your data rights, please use our contact page below.
Information We Collect
Personal Information
When you fill out our contact form or send us a message, we may collect your name, email address, phone number, and project details. We only collect what we need to respond to your request.
Usage Data
We automatically collect basic usage data like your IP address, browser type, device type, and pages you visit. This helps us understand how people use our website and make it better.
Cookies
Our website uses cookies to remember your preferences and improve your experience. You can turn off cookies in your browser settings, but some parts of the site might not work properly.
How We Use Your Information
Communication
We use your contact details to respond to your messages, send project updates, and follow up on your requests. We never spam.
Website Improvement
Usage data and analytics help us understand what's working on our site and what isn't, so we can keep improving the experience.
Service Delivery
If you hire us, we use your project details and contact info to deliver the work and keep you updated on progress.
How We Protect Your Data
Security Measures
We use industry-standard security measures to protect your data — encrypted connections (SSL), secure servers, and access controls. Only team members who need the data to do their job can access it.
Data Retention
We keep your information only as long as we need it. Contact form data is stored for up to 2 years. After that, we delete it. Project-related data is kept as long as needed for ongoing work or support.
Your Rights
Access and Correction
You can ask us what data we have about you, and request corrections if something is wrong. Just email us and we'll handle it.
Deletion
You can ask us to delete your personal data at any time. We'll do it within 30 days, unless we're legally required to keep it.
Opt Out
If you don't want to receive emails from us, just let us know and we'll stop. You can also unsubscribe from any email we send.
Third-Party Services
Analytics
We use Google Analytics to track website traffic. Google may collect data through cookies. You can opt out using Google's opt-out browser add-on.
Hosting
Our website and data are hosted on secure servers (AWS / Vercel). These providers have their own privacy policies and security measures.
Payment
If you make a payment, it's processed through secure third-party payment providers. We never store your credit card or bank details.
Cookie Policy
Cookies are small files stored on your device that help us make the site work better. Here's what we use:
- Essential Cookies: These are needed for the website to work properly — like keeping you logged in or remembering your form data. You can't turn these off.
- Analytics Cookies: These help us understand how people use our site — which pages are popular, where visitors come from, etc. You can opt out of these.
- Preference Cookies: These remember your settings, like dark mode or language preference, so you don't have to set them every time.
Questions About Privacy?
If you have questions about this policy, want to exercise your data rights, or need to delete your data, just reach out. We typically respond within 24 hours.